95.8%

Of helpdesk tickets
on first contact

98.9%

resolved within SLA

At Connectus, we provide fast, user-friendly, and effective end-user IT support tailored specifically for small to medium-sized enterprises (SMEs). Whether it’s resolving technical issues, managing updates, or helping users navigate new applications, we’re just a call or click away.

We understand that your business depends on reliable technology to operate efficiently, and our expert team is here to ensure your IT systems run smoothly—day in, day out. Our aim is to minimise downtime and maximise productivity by delivering proactive and responsive support across your entire IT environment. We act as an extension of your business, providing dependable IT services that allow you to focus on what you do best—growing your company and supporting your customers.

At the heart of our support service is a people-first approach. Our technicians are friendly, knowledgeable, and genuinely committed to helping your team work more efficiently. We pride ourselves on delivering exceptional service with a personal touch, ensuring every user feels supported and confident when using their technology.

Get in touch with us

0190 976 8068

Opening Times
Monday	9:00am - 5:00pm
Tuesday	9:00am - 5:00pm
Wednesday	9:00am - 5:00pm
Thursday	9:00am - 5:00pm
Friday	9:00am - 5:00pm
Saturday	Closed
Sunday	Closed

We are a dedicated, customer focussed and technically capable team who work with our clients at their pace and level of technical understanding to ensure we achieve great outcomes. We achieve this by actively listening and understanding our client’s businesses and then by partnering to transform their business utilising technology without overburdening them.

Connectus are a leading Business Managed Services Partner (MSP) with almost 20yrs of proven experience of mitigating cost, complexity, and risk for our clients.

As your Partner, we work closely with you to understand your business challenges, direction, and corporate strategy. We then enable your IT estate to support your growth, direction and productivity in a cost-effective, efficient, secure, and proactive manner.

We are proud of our highly skilled UK-based team who are often treated as an extension to that of our clients. When blended with our client success planning approach we ensure that we maintain a close and valuable partnership with our clients.

"Connectus are a pleasure to work with. They are swift to respond and a reassuring presence throughout a complete installation and upgrade of our IT systems. They have created a highly bespoke, scalable and safe IT framework for our team to operate under as we grow across the market. No challenge we present is to great or small for them to turn their attention to immediately."

Richard Jenkins - Partner on Behalf of SJC Chartered Accountants

"Realm Recruit started working with Connectus in March 2022, ahead of the launch of our new office later that year and to support the business’s continued growth. The team at Connectus have been fantastic – not only did was the set-up of the system seamless, but they have continued to provide invaluable IT support to our team both in the office and while they are working at home, whenever we have needed it since."

Rebecca Hopwood, Associate Director and Head of Support - Realm Recruit

"Working with Connectus across a number of schemes and found them to be proactive, easy to work with, knowledgeable and flexible. They offer clear advice and support in developing solutions to meet end user requirements and budgets including delivery support in relation to smart buildings. Definitely recommend."

Gareth Rees - Doncaster Sheffield Airport

"This partnership with Connectus across our IT, communications, and cyber security, is another example of how we have strengthened the club’s structures. Their bespoke approach will allow us to operate at a higher level and — working with one of our fellow tenants at the AJ Bell Stadium — reemphasises our status as a community club. Working directly alongside each other at the Stadium has ensured our service is specifically catered to the environment and getting to know their members of staff during the process has been a pleasure. It’s important we embrace innovations as a business and remain forward-thinking in our technological approach. This partnership will help us guarantee that continues to be the case."

Paul King - Director, Salford Red Devils

"Connectus supplied a friends company with similar services, they recommended we talk to Duncan at Connectus, since doing that we have never looked back and as we continue to scale, Connectus are a key partner. We now have a more confident online presence with the comfort that Connectus has our back allows us to sleep easy and deliver more of our courses. Connectus are a professional business partner that delivers what they say in a manner that supports our rapid and aggressive growth."

Ian Huntington - Managing Director, Spartan Survival

"Our first encounter with Connectus was at the Doncaster Showcase, where we shared our IT woes and the urgent need for an upgrade. Chris, our Client Success Manager from Connectus quickly scheduled a visit, diving into a detailed discussion about our needs and how to tackle them. The Connectus team was incredibly helpful, always easy to reach, and guided us through every issue we faced. When it came to upgrading our phone system, Connectus exceeded our expectations from start to finish. They not only provided a seamless transition but also took the time to show us how to use the new system effectively. Espresso Repair wholeheartedly recommends Connectus for their outstanding customer care and expertise!"

Espresso Repair

End-to-End IT Support

We offer comprehensive support across a wide range of devices, applications, and business-critical systems. Whether your team is working on desktops, laptops, or mobile devices, we’re on hand to assist. Our support covers key platforms such as Microsoft 365, Microsoft Teams, and hosted environments—ensuring your communication and collaboration tools remain fully operational and secure.

Proactive IT Management

Connectus takes a proactive approach to IT support. Instead of waiting for problems to arise, we use monitoring tools and best-practice processes to identify and resolve potential issues before they impact your operations. From routine maintenance and security updates to patch management and performance tuning, we keep your systems running at their best.

Proactive IT Support That Keeps Your Business Ahead

We don’t just fix IT problems — we prevent them. Our Managed IT Services provide the stability, security, and scalability your organisation needs to grow with confidence.

Switching providers or upgrading your systems? Our team makes every transition smooth, low-risk, and completely stress-free, so you can focus on what matters most: running your business.

What sets us apart is our localised approach to service delivery. We understand the value of IT support that is not only technically robust but also responsive and accessible.

Our support team is UK-based, with a strong presence in the North of England, allowing us to offer rapid on-site assistance where necessary and a deep understanding of the regional business environment.

Whether you require fully managed IT support or need to supplement your in-house capabilities, Connectus can provide a bespoke solution to suit your needs and budget. Our flexible support packages are designed to grow alongside your business, giving you peace of mind that your IT is in safe hands—now and into the future.

Want to speak to one of our helpful Account Managers?

Frequently asked questions

We provide a comprehensive IT support package that includes:

Remote and onsite technical support
Incident, problem, and change management
Hardware and software installation and maintenance
Network security, backup, and disaster recovery
IT training and consultancy

Support requests can be submitted via our service desk portal, email, or phone. Each request is logged, prioritised, and assigned to the appropriate technician for resolution in line with our SLA

We operate under a tiered SLA model:

Critical issues: response within 15 minutes
High priority: within 1 hour
Standard issues: within 4 hours Resolution times vary based on complexity but are tracked and reported monthly

Our SLA covers:

Defined response and resolution times
Service availability targets
Escalation procedures
Regular performance reviews and reporting

Yes. We conduct regular system health checks, apply security patches, and monitor infrastructure to prevent issues before they arise

if a support request stems from user negligence or unsupported systems, we may close the ticket and refer the user back to their employer for training

Absolutely. We support Azure Virtual Desktop, VPNs, and secure remote access solutions to enable flexible working

We implement enterprise-grade security tools, enforce access controls, and follow industry best practices for data protection and compliance

We offer extended and 24/7 support options depending on your service tier. Emergency support is always available for critical incidents

Escalation contacts are listed in your SLA documentation. You can also request escalation directly through the service desk or by contacting your account manager